F.A.Q.
Frequently Asked Questions
No appointment is required. Walk-ins are welcome, but you can contact us ahead of time if you’d like to check repair availability.
We repair Windows laptops, Windows desktops, MacBooks, iMacs, Custom-built PCs, and Apple iPhones. Whether it’s a hardware failure, software issue, or performance problem, we can diagnose and repair it
Repair time depends on the issue and parts availability. Many common repairs are completed within 24–72 hours.
We always take care to avoid affecting your files during the repair process. However, some repairs require system resets, operating system reinstallation, drive replacement, or other procedures that may result in data loss.
Because of this, customers are responsible for backing up any important data before bringing in their device. While we make every effort to preserve your data when possible, we cannot guarantee that files will remain intact during the repair process.
If you need help backing up your data or recovering files, please let us know and we can discuss available options.
Yes. After diagnosing the problem, we will contact you with a repair quote and explanation before proceeding.
Yes. Many computers can be upgraded with faster storage (SSD), more RAM, or improved components, which can significantly improve performance.
The diagnosis deposit covers the time required for our technicians to thoroughly inspect and troubleshoot your device to determine the root cause of the issue. This process may involve hardware testing, software diagnostics, and performance checks.
The diagnosis deposit is $40 for consumer laptops and desktops (Windows or Mac) and $60 for gaming or custom-built PCs, which often require more extensive testing.
Once the problem has been identified, we will contact you with a repair quote before proceeding with any work. The diagnosis deposit helps ensure we can dedicate the necessary time and resources to properly evaluate your device.
No. The diagnosis deposit covers the time and labor required for our technicians to inspect, test, and determine the cause of the issue with your device.
Even if you decide not to proceed with the repair, the diagnostic work has already been completed to identify the problem and provide you with a solution.
If you choose to move forward with the repair, the diagnosis deposit may be applied toward the total cost of the repair depending on the service.
Customers have 30 days from the time they are notified that their device is ready for pickup to retrieve their computer.
If a device is not picked up within 30 days, it may be considered abandoned property. At that point, the device may be subject to resale, recycling, or disposal to recover storage and repair costs.
If you need additional time to pick up your device, please contact us and we’ll be happy to work with you.
No. We do not purchase computers or phones from customers.
However, if you have a device you no longer want, we would be happy to recycle it for you. Recycling helps ensure that electronics are disposed of responsibly and keeps them out of landfills.
Yes. We do accept payments remotely for your convenience. However, there is a convenience fee of $15 or 5% (whichever is greater) for payments made over the phone.
For security reasons, we do not take credit card numbers verbally. Instead, we will send you a secure payment link by email or text message, where you can safely complete the payment online.
Yes. If you decide not to move forward with the repair and do not want the device returned, you are welcome to donate the computer to us.
Donated devices are typically recycled or used for parts to help support other repairs. This also helps ensure the device is disposed of responsibly instead of ending up in a landfill.
Yes. We sell new pre-built computers, custom-built desktops, and refurbished systems depending on current availability.
Our custom desktops are built by our technicians to match your specific needs—whether you need a reliable home computer, business workstation, or gaming PC. We also carry new pre-built systems for customers who want a ready-to-go option.
If you’re not sure what system is right for you, we’re happy to help you choose the best computer for your needs and budget.
No. We do not install customer-provided parts.
Because we cannot verify the quality, authenticity, or compatibility of parts purchased from third-party sources, we only install parts that are supplied directly by our shop or trusted vendors. This allows us to ensure proper functionality and stand behind the repairs we perform.
If you need a replacement part, we can help source the correct component for your device and include it as part of the repair.